![]() Please return units in their entirety.If the original key was previously claimed to an organization, the new license key will automatically take its place (no need for further action). This new license key will be emailed to the individual(s) who submitted the RMA request. If any licenses from the order were not returned, a new license key will be generated for the remaining licenses. If you paid by any other method, we will send you a check.Īfter returning licenses, the original license key will be invalidated. (If you paid by credit card we will credit the original credit card. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. ![]() If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. You can contact your Cisco Meraki sales rep or your reseller for assistance with this process and/or to make the corrected purchase. Look up the license-only order and select which items you'd like to return. Once you have logged out of all Dashboard accounts (or using an alternate/incognito browser), you can navigate to our RMA request form by entering "/rma" in your browser.
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